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November 2008 Spotlight Article

Conflict Resolution—Upside Down
by Eileen Cook

As a counselor, I work with individuals to reduce and address conflict in their lives. I train them to use techniques to diffuse conflict and assist them in creating healthy, happy relationships. In fiction, unlike real life, the opposite is true: we want conflict. No conflict equals no story. The same techniques I use for counseling can be used in fiction, only instead of reducing conflict they can provide a springboard to take your conflict to the next level.

  1. Pick the Right Atmosphere: In real life you want to choose the right environment to have a difficult conversation. You want to choose a place where the individual can focus on what you are saying and not instantly feel defensive, trapped or uncomfortable. In fiction, try and have the conflict happen in the most uncomfortable place possible for your characters: in public, at work, the bedroom, or at their mother-in-law’s house at the holidays.
  2. Address Issues Promptly and Clearly: While it is better for your relationships to address problem areas before they build up, in fiction a pressure build up is preferred. Let characters stew until they suddenly explode with emotion. Instead of stating clearly what issue you want to have addressed, have your fictional characters dance around the real issue. There is nothing like confusion to make conflict more difficult and increase the chance of misunderstandings.
  3. Listen and Maintain Emotional Control: Instead of listening and reflecting on what is said, allow your characters to lash out as soon as they disagree with a point, even if the point hasn’t been fully expressed. Because they are already formulating a response instead of listening, they increase the chance that they misunderstand what the other person is trying to say. Conflict is raised one step at a time, and the more emotional the characters become the more likely they quickly move up these steps. This increases the chance they will say something they’ll regret.
  4. Avoid Accusations: Fiction should follow the opposite behavior. Characters should use “you statements” not “I statements.” You statements put people on the defensive, such as, “you always do this!” I statements are personal and less accusatory, “I feel hurt when this happens.” Never let a character go small when they could go big. Instead of “you leave your socks on the floor” make it “you’re a slob and treat me like a maid!”
  5. Create Win-Win Situations: In real conflict resolution situations we try to search out areas of common ground. This allows each party to gain something from the solution. In fiction, we want to keep our character’s focus on not what they have in common, but what sets them apart. If your character perceives giving ground means they lose something, they will fight to win rather than compromise.

Taking these top five conflict resolution tips and turning them upside down you can take the conflict between your characters to the next level. While this might make your characters miserable (at least until they get to their happy ending) it will keep readers turning the page.

Eileen Cook spent most of her teen years wishing she were someone else or somewhere else, which is great training for a writer. When she was unable to find any job postings for world famous author, she went to Michigan State University and became a counselor so she could at least afford her book buying habit. But real people have real problems, so she returned to writing because she liked having the ability to control the ending. Which is much harder with humans.

Eileen’s first book, a romantic comedy, Unpredictable, was released in February 2008. Her second book, a young adult novel, What Would Emma Do, was released in January 2009. Visit Eileen on the web at www.eileencook.com.

Articles may be reprinted in RWA® chapter newsletters, attributed to the Spotlight. Non-RWA® newsletters may not reprint articles without the permission of the authors.

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This page was last updated February 8, 2009.